FAQ
Choose your system, plan installation, and understand your preorder.
Does Catterpod need to be attached to a wall?
Catterpod is supported by its Base on the floor. Configurations that require wall brackets must be secured as described in the installation guide. Choose a level, stable floor and check the guide for your finished height before ordering.
Will the brackets work with my wall?
The guide covers wood studs, metal studs, masonry and drywall. Fastening into structural wall components is strongly recommended whenever possible. Use fasteners rated for your wall construction and the required load. If you are unsure, consult a qualified installer before assembly.
How do I choose the right height for my space?
Compare the finished height on each set card with your room measurements and allow space for assembly and your cat to move. The custom builder supports towers up to 12 feet. Heights are calculated from the component listings; wall-bracket requirements are explained in the installation guide.
Is every tower suitable for every cat?
Choose a layout for your cat's mobility and climbing habits. Kittens, senior cats, and cats with balance, vision or mobility conditions may need a different setup. Provide safe landing areas, introduce the system gradually and supervise initial use. Consult your veterinarian if you are unsure about suitability.
Are cushions included, and how do I care for them?
Pods and Nests include a cushion, as listed on their product pages. Replacement cushions are available separately. Follow the cushion's care label; the current listing specifies a cool gentle wash and low-temperature tumble drying. Periodically inspect the tower's connections, brackets and fasteners as described in the installation guide.
What are the returns and warranty terms after delivery?
Unused products in their original packaging may be returned within 30 days of delivery; the customer pays return shipping. Components have a one-year limited warranty for manufacturing defects. Normal wear and misuse are excluded. Read the Product Policies for the full terms, or contact support@catterpod.com for help.
Where can I find assembly and installation instructions?
Read the guide before ordering or installing. It covers assembly, wall fasteners, safety checks, and maintenance. The bracket placement chart on page 9 explains the required bracket count and installation zones for the finished heights shown.
Should I choose a set or use the custom builder?
Sets offer a pre-configured layout. Use the custom builder to select components and colors individually. Each build begins with a Base. Nest-free builds are allowed; a Nest, if selected, must be the top component.
Can I expand my tower or replace a component?
Individual components are available for expanding or refreshing your system. Review the installation guide whenever you change the finished height or layout.
Does dispatch mean delivery?
Dispatch is when your order ships. Carrier transit time comes after dispatch, so the estimated dispatch timing is not an arrival date.
What is the Founders Preorder?
What is included in the preorder offer?
Receive one free Scratch Shield on any order with a merchandise subtotal over $200 USD before discounts. Sets, custom builds, and individual components all count toward the threshold. Limit one free Scratch Shield per order.
If you have an influencer code, enter it at checkout for 10% off. One discount code may be used per order; discounts cannot be combined. There is no additional automatic preorder discount.